Antrix Techinfo Pvt Ltd. maintains and operates a dedicated offshore development center in India for Moxie Software, Inc. ("Moxie"). Moxie is based in Mountain View and can be recognized as is one of the fastest growing companies in the Enterprise Social Collaboration domain. Moxie provides the most complete and intuitive social enterprise software for employee and customer engagement through their Spaces.
Moxie empowers people to make dramatic improvements in how they plan, design, build and sell their products and services, and support customers by connecting the right people at the right time, energizing those interactions and enabling knowledge sharing. The highly intuitive Spaces social platform was created in collaboration with world-renowned design and innovation firm IDEO to simply work the way people do, driving high levels of adoption and engagement.
Hundreds of the world's most respected and innovative companies leverage Moxie software solutions to increase collaboration, accelerate innovation and improve customer experience.
Moxie's Spaces by specific applications provide the most intuitive and extensive offering on the market, covering the following spaces:
Employee Spaces: Secure and scalable social enterprise software with the most user-centric collaboration workspace for getting work done.
Customer Spaces: The most complete suite of customer interaction and support software on the market, email, chat, knowledgebase, phone, community and social media support spaces.
Knowledge Spaces: Enables customers and employees to co-create and share knowledge and captures and distributes the correct answers in a knowledge repository for all users.
Moxie also owns a thought leadership division - that provides over the horizon research and thought leadership in enterprise technology, talent development and collaborative innovation.
Antrix Techinfo Pvt Ltd. provides full range of Professional services to help Moxie maximize the value of their applications in the customer environment and meet their business requirements. We deliver services based on Moxie’s products, so our team has established best practices that we provide to Moxie’s customers. Our professional services team is packed by experienced, qualified professionals and highly skilled technical expertise provide following services:
Enterprise Best Practices
Moxie’s Enterprise systems are complex and they require high expertise and foresight to execute solutions accurately. Our consultants help Moxie mold their system into a high-performing and Enterprise-class system.
Our consultants will work with Moxie’s IT staff to ensure that customers are well equipped with the accurate knowledge and best practices for maintaining the system. By following our best practices, we put Moxie’s customers in the best position for keeping their system running at its optimal levels.
Technical Optimization via Managed Services
Our consultants analyze customer systems end-to-end and ensure that it is optimized so they can achieve higher accuracy and great performance:
We offer services to augment IT support teams by providing remote online, real time technical support. We can integrate our remote support processes with client system and processes to provide a seamless experience to the end customer. We provide peer-to-peer assistance, where Moxie’s customers can get the help they need – via telephone, instant messenger, e-mail or Web – from a qualified team of IT support professionals. Our IT Support Team provides total support solutions for all the Moxie’s Applications deployed at the customer environment. The support provided is comprehensive and encompasses operating system, devices, networking and the various popular desktop applications that run the office environment.
Key Support Features
24 x 7 integrated support through the telephone, email and chat for problems and known issues
Quick response time to initial request
Experienced, knowledgeable and customer focused staff
Constant communication and updates on open incidents
Accelerated response time for production incident
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